Refund Policy
Template. Highlighted fields and all terms require business and legal review before publication.
Contact us first
If something isn't working, contact support with your order number so we can try to fix it.
Eligibility
[Business review required: refund eligibility and time window]
Right of withdrawal (EU/UK consumers)
[Business review required: withdrawal rights and digital-content consent wording]
Failed activation
If we cannot activate your subscription after verified payment, [Business review required: remedy for failed fulfilment].
Player-app charges
Fees paid to third-party app developers are not refundable by IPTVGateway.
How refunds are paid
Refunds go back to the original payment method. [Business review required: processing timeframe]