Frequently asked questions
How do I choose a plan?
Pick your country, the number of screens you want to watch on at the same time, and a duration. Longer durations have a lower monthly equivalent. The total shown is exactly what you pay at checkout.
What is a simultaneous connection?
A simultaneous screen is one active stream. Installing an app on multiple devices does not necessarily allow them to play at the same time. If you want two people watching at once, choose two screens where available.
How do I check device compatibility?
Visit Supported Devices to see the verification status of each device type and the player app it needs. If your device isn't listed or shows 'Awaiting verification', send us an availability check before buying.
How will I receive activation details?
After your payment is verified and the provider confirms your subscription, we email your activation details and the setup guide for your device. Activation time can vary; we'll keep you updated if it takes longer than expected.
Is a player app included?
No. Your subscription works inside a third-party player app made by another company. Some player apps charge their own fee, which is separate from your IPTVGateway subscription.
Does my subscription renew automatically?
No. Plans do not renew automatically. Your subscription ends on its expiry date and you can choose to renew from My Account.
Can I request a trial?
Trials are not currently offered. You can tell us your country and device and we'll help you check availability before you buy.
How do I contact support?
Use the form on our Contact & Support page. Choose an enquiry type and include your order number if you have one so we can help faster.
What are the refund terms?
Our refund terms are set out in the Refund Policy. If you have a problem with an order, contact support first so we can try to resolve it.
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